COVID-19 UPDATE: products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

FAQs

Can I cancel my order after I've made a purchase on the website? - You can.

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

How do I return or exchange an item? - Buyer Protection -

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at support@directUVlights.com and we will respond within 24 hours to assist with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept PayPal. We accept all Payments by Visa, Mastercard, and American Express.
We don't accept cash on delivery.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 30 days of receiving that item and we'll work it out with you. support@directUVlights.com

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

- TRACKING INFORMATION -

Once the order has been dispatched you will be sent a Tracking Code in your email with which you can use to track your order

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT” 

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.