Returns & Refunds
We understand that sometimes things change and you may need to return your order. That's why we set-up a no-hassle return policy for you.
If you're not entirely happy with your purchase, no worries, we're here to help. As a valued customer, we strive to exceed your expectations with our products and services. Please read our policy below and let us know what we can do to ensure you have a positive experience.
If you’re having an issue with one of our products, please contact us directly and we’ll take care of it right away. With a hassle-free warranty, you’re always covered.
Here at DirectUVLights, your full satisfaction is our top priority
Change of Mind
We can change/cancel your order only before 12 hours have passed from your purchase. After 12 hours, we can't change/cancel your order because it automatically is fulfilled and being processed for shipment.
We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
We offer a 30-day, no-risk money back guarantee on regular priced products. This means, if for any reason, you wish to return a product purchased from DirectUVLights.com, you can do so within thirty (30) days of the received date for a full refund. It's that easy!
And we offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
To be eligible for a full refund, the item(s) you're returning must be in the original packaging, appear unused and in the same condition as received.
[Please contact us for return address]
*Please contact firstname.lastname@example.org before shipping / returning an item to us. Do not assume the return address on the package you received is the address you should ship to.
To request a return, please email the following info to Support@DirectUVLights.com:
• Your order number and the specific item(s) you want to return.
• The reason for your return. (If a picture would better describe your issue, please attach it to the message. We have simple, quick solutions for just about any common problem.)
• Any feedback you’d like to provide. (Your suggestions will help us understand how we can improve our products and services, and prevent any issues that you may have run into from happening again.)
After you submit your request, we’ll get back to you with further return instructions as necessary.
Please note that customers are responsible for shipping costs on any returns or replacements. For any product valued over $50 you should consider using a trackable shipping service or purchasing shipping insurance. Shipping costs are non-refundable.
Once your return is received and approved, we'll process a refund to your original method of payment. If your return is not accepted or subject to a non-credit for any of the reasons stated below, we’ll notify you as soon as possible and take the next steps to find a resolution that works for everyone.
Please note the following return and refund exceptions:
• Only regular priced items may be refunded. Items purchased on sale are final and not eligible for return. [except faulty/damaged products]
• Due to government regulations and the hygienic nature of our products, we need to thoroughly inspect, process and sanitize every returned item. For these reasons, some products may not be eligible for a refund if they are opened, used, or not in sellable condition.
• Customer returns may incur a restocking fee to offset our shipping and handling, warehouse, re-boxing and other product restoration costs. (For international orders, additional fees may apply.)
• Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).
Our products come with a twelve one (1) year hassle-free replacement warranty on all equipment and parts. We'll immediately replace, exchange or repair any of your damaged or defective item(s), free of charge, within the specified warranty period. For more info or to request warranty service, please contact us anytime.
If you have any questions about our Return, Refund & Replacement Policy or need help with something else, just let us know. We’re here to help.