Shipping & Delivery Policy

- SHIPPING TIMES -

Most orders ship within 1 or 3 business days. However, in peak seasons, shipments can take up to 5 business days.

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States, United Kingdom 7-15 Business days
Canada, Europe 7-15 Business days
Australia, New Zealand 7-15 Business days
Central & South America 3-5 weeks
Asia 7-15 Business days
Africa 15-30 Business days

 

*This doesn’t include our 2-5 day processing time. (Please expect delays on your orders due to Covid-19 outbreak) Customs may inspect your packages for safety purposes. For more info, please contact us support@directuvlights.com.

*All shipping times exclude clearance/customs delays
Max delivery time – 45 business days.

 

- TRACKING INFORMATION -

Once the order has been dispatched you will be sent a Tracking Code in your email with which you can use to track your order

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT” 

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

- LOST/MISSING PACKAGES -

We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

If you have any other questions, please contact us and we will do our best to help you out.