Have peace of mind knowing any product you purchase from us is covered under a limited warranty. If you experience any issue, not to worry as our customer care team is available around the clock and ready to help. Please contact us with more details and we'll take the necessary steps to get the issue resolved or the defective item replaced. You can also visit our Support Center for more helpful info and product support. Our warranty obligations are limited to the terms set forth below:
Direct UV Lights warrants the player hardware is protected against defects in materials and workmanship for a period of one (1) year from the date of original retail purchase. If a defect exists and the product is eligible for warranty, as its option IMB will (a) repair the item without any fees, using new or refurbished replacement parts or (b) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes IMB's property. This limited warranty applies only to all parts and equipment of the product that are not subject to accident, misuse, neglect, fire or other external causes, alterations, repair, commercial use, or physical and water damage. In simple terms, products that have defects not caused by you and are still eligible within the warranty period will be fixed or replaced at no additional cost.
For detailed instructions on how to obtain warranty service for your product, please have your order number ready and contact us. In general, you will need to show proof of purchase and damage or defect to the product, so we can process a replacement or provide more info on what to do next. Thank you for your cooperation.